Before placing an order, please ensure that you review and agree to our terms and conditions, as this indicates your acceptance of our policies as outlined on our website.

NANARARA reserves the right to amend or modify any terms and conditions, or any website policies, at any time without prior notice. By continuing to use the website after changes or modifications are posted, you are considered to have accepted the updated terms and conditions.

 

GENERAL

  • Working Hours: Monday - Saturday (10:00-18:00)
  • For any inquiries, kindly contact us via Chatbox / Instagram Chat / Facebook Chat / Email

Instagram: @nanarara_official
Email: nanarara.official@gmail.com


 

PURCHASING

  • All transaction (payment verification) & inquiries will be attended within 24 hours.

    • Order may be placed through our website, www.nanarara.com

    • Please ensure that the item(s) selected, including sizes, colours, and quantities, are correct before completing the checkout process. Note that orders cannot be amended once confirmed.
    • Ensure that the recipient's details are accurate and complete, including a full address and mobile number.
    • NANARARA accepts payments via Hitpay Online Payment Gateway, Bank Transfer, and TNG. For more information on payment options, please refer to HERE.
    • Item(s) are only secured upon successful payment.
    • Please be aware that orders will be cancelled if payment is not successfully completed within 24 hours.
    • Please note that once your order has been placed, it cannot be cancelled.

     

    INSTOCK & BACKORDER ITEM(S)

    Instock Item(s):

    • Instock items will be dispatched within 1 to 3 working days (excluding weekends and public holidays) following successful payment.

      

    Backorder Item(s):

    • Backorders are offered for sold out items and are typically available only within a specific timeframe.
    • The arrival time for different items may vary and is generally stated under the individual item descriptions.
    • We apologize for any delays or cancellations of backorder items due to unforeseen circumstances such as shipping delays, fabric shortages, etc.
    • For delayed or cancelled backorders, order cancellations are not applicable. Instead, a store credit with no expiration will be issued. Cash refunds are not available.
    • If your order includes both instock and backorder items, you may choose to have them shipped together or separately during checkout.
    • Please refer to the backorder arrival updates for the latest information.

     

    DELIVERY

    • Orders will be shipped out within 1-3 working days upon successful payment, unless otherwise stated under the BACKORDER category.
    • Shipping is conducted on weekdays only, excluding weekends and public holidays.
    • For orders with free shipping, adding items or combining orders is strictly not allowed.
    • All shipping charges will be calculated automatically at checkout, based on the weight of the items and the destination country.
    • Additional fees will be charged for re-delivery in the event of unsuccessful delivery attempts or bounced parcels.
    • For all international orders, any customs or import duties that apply upon arrival in the destination country must be paid by the recipient.
    • The responsibility for your products lies with our third-party postal service providers, and we cannot be held accountable for lost parcels if proof of postage is provided.
    • For more detailed information on shipping, please refer to HERE.